Refund & Cancellation Policy
Last Updated: September 3, 2026 | Effective Date: September 3, 2026
Policy Overview & Nature of Digital Goods
At accaai (operated by trueattendly), we strive to deliver transparent, high-quality Socratic exam coaching for ACCA candidates. Because our platform delivers instantaneous access to digital AI compute, statutory datasets, and Socratic evaluation workflows, our refund and cancellation policies are tailored specifically to digital educational consumables.
Please review this policy before purchasing any session packs. By completing a transaction via Cashfree on our platform, you confirm your acceptance of these terms.
Cancellation Policy
Non-Recurring Purchases: All learning session packs offered on accaai (including Concept Booster and Exam Crash Pass) are one-time, prepaid purchases. We do not operate recurring subscription billing or automatic recurring debits against your payment method.
You maintain total control over your spending. Once your allocated sessions have been consumed or their validity window expires, no automatic renewals will take place. You may choose if and when to purchase additional session packs at your sole discretion.
Refund Eligibility & Criteria
Refund requests are evaluated under the following three distinct scenarios:
A. Technical Gateway Failures (100% Eligible)
If your payment was debited by Cashfree or your financial institution, but the session quota was not credited to your account due to webhook delays, database sync interruptions, or gateway communication timeouts, you are entitled to:
- Immediate Credit: Instant manual allocation of the full purchased session pack, OR
- 100% Full Refund: A prompt complete refund to your original payment method upon request.
B. Unused Session Packs (7-Day Cooling Window)
If you purchased a session pack and have not initiated or consumed any learning sessions (0 sessions used out of the granted allowance), you are eligible to request a full 100% refund within seven (7) calendar days of the original transaction date.
C. Consumed Learning Sessions (Non-Refundable)
Because our AI model generates irreversible server-side compute and interactive Socratic pedagogy upon the start of each learning scenario, any session pack from which one or more sessions have already been initiated or consumed is non-refundable.
We offer a generous Free Trial (10 complete learning sessions free) specifically so every student can test the pedagogical depth and user experience before committing to a paid plan.
How to Request a Refund & Processing Timelines
To initiate a refund request, please follow these simple steps:
- Send an email from your registered account address to trueattendly@gmail.com with the subject line
"Refund Request - [Order ID]". - Include your full name, registered email, the Cashfree Order ID or bank transaction reference, and a brief description of the request reason.
- Our support team will verify your account quota usage in the database and respond with an acknowledgment within 24 hours.
Processing Timeline
Once an eligible refund is approved, it is routed through the Cashfree Payment Gateway back to the original source instrument (UPI VPA, Netbanking bank account, or Credit/Debit Card). Funds typically reflect in your account within 5 to 7 business days, depending on your issuing bank.
Chargebacks & Dispute Resolution
We are committed to resolving any student billing concerns promptly and equitably. If you believe an erroneous or unauthorized charge occurred, we strongly encourage you to contact our support team at trueattendly@gmail.com or via phone at +91 6282560928 before filing a dispute with your card issuer or bank. Direct communication allows us to resolve payment discrepancies much faster.